Consumer Experience

Transcript

00:01

5 STEPS TO

00:02

CONSUMER EXPERIENCE

00:06

Step 1

00:07

UNDERSTANDING NEEDS

00:11

Step 2

00:13

SEARCHING THE SUBJECT

00:18

Step 3

00:19

CHOOSING

00:24

Step 4

00:25

ANALYSING

00:30

Step 5

00:31

BUYING

00:36

www.michelin.com